Subscription help
Choose the right plan, compare durations, or confirm what is included before ordering.
Support center
Contact
Send one clear request and get a useful answer from a real support flow.
Tell us what you need and we will answer with clear next steps.
Response target
Same day
Support days
7 days
Languages
EN / FR / ES
Device setup
Get help for Smart TV, Android, Fire TV, MAG, iPhone, tablet or desktop devices.
Playback issues
Report buffering, login errors, app crashes, channel loading issues or EPG problems.
Order follow-up
Check a recent payment, ask about delivery, or request the next setup step.
Before you send
Add the details that matter
- Your device model and app name
- The page or channel where the issue appears
- A short screenshot or error message
- Your order number if the message is about a purchase
Quick FAQ
Short answers first
How fast do you reply?
Most requests are handled the same day. Clear device and order details help us answer faster.
Can I use WhatsApp for support?
Yes. Use WhatsApp for quick setup questions or short follow-up messages.
What should I include in my message?
Tell us what you want to solve, which device you use, and where the problem appears.
Secure form
Write your message
Use the form below for a detailed request. Keep it short but specific so the answer stays useful.
The more context you add, the faster we can route your request.